Our 22-story hotel offers 418 guest rooms and 20 suites, all appointed with European décor and full of soothing features such as the Heavenly® Bed for your delight. Suites afford magnificent and romantic views over Tokyo's nighttime skyline.
Avg. Room Size | 126 sqm
Our attractive Executive Suites allow ample room for both business and pleasure. Guests can spread out in a large living and dining room with a table for six, stylishly appointed in European décor with subtle Asian accents and subdued, relaxing hues.
Presidential And Imperial Suites
Avg. Room Size | 210 sqm
These two distinctive and capacious suites, located on our top floors, are resplendent with exquisite décor, fine furnishings, and luxurious amenities, making them ideal for small weddings or VIP gatherings. Expansive views of Tokyo sparkle, while state-of-the-art technology allows for dazzling entertainment during down time.
Hear from our guests about their stay from 349 verified guest reviews
85%of our guests
recommend this hotel
This is a very good hotel and we recommended staying here. Like many gems, a few facets need polishing for enhancement. Wonderful, clean rooms and the service in the lobby bar is superb. The Compass Rose is a lost opportunity, however. With its commanding view of the Tokyo skyline, this could be a premier facility, but young & inattentive staff miss the mark. When we went to order a cocktail, we were told "Oh, you're SPG" in a dismissive tone and the regular menu was actually taken from our hands (quite a service faux pas), to be replaced with a dirty, water-stained limited one, lacking any beverage we preferred. After choosing one and then desiring to order bar food and additional cocktails, our party was ignored for 15 min. by a girl polishing glasses who refused to meet our gaze or give us the regular menu. It seems that SPG Gold and Platinum guests are somehow considered 2nd class, even though we are the brand's most loyal customers. The hotel's local wedding party catering seems to be superseding service to actual hotel guests. We informed the Compass Rose staff we were leaving and would go to the downstairs bar instead, due to lack of service or a menu. Connection to SPG and recognition of SPG guests can be a problem at some overseas hotels. Downstairs was a different story with great, highly trained staff of the first order. Some training is in order because properties should not be that uneven. Breakfast was good, but hotel guests were crowded out by day visitors. At Christmastime, throngs of the public crowd the hotel lobby to take photos at the tree; it’s wall-to-wall people. This is not a public park or fountain and impedes the guests and compromises hotel security. Lastly, security will need to be upgraded at this property and key card access should be the norm for the elevators and guest floors. This hotel does a very good job, but stricter training and upgraded security is definitely needed for this property.